1. Information We Collect
We collect information you provide when requesting a quote, contacting us, or using our shipment tracking service. This includes: full name, company name, job title, email address, phone number, WhatsApp number, cargo details, shipment origin and destination, and any other information submitted through our website forms. We also automatically collect basic technical data including IP address, browser type, and pages visited for website analytics purposes.
2. How We Use Your Information
Your information is used solely to: respond to quote requests and enquiries, process and manage your shipment bookings, send you updates regarding your cargo, improve our website and services, and comply with legal and regulatory obligations under Bangladesh law including the Digital Security Act 2018 and applicable customs regulations. We do not use your information for unsolicited marketing without your consent.
3. Data Storage & Security
Your data is stored securely on our website server hosted in Bangladesh. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However no internet transmission is completely secure and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with: airline and shipping line partners solely for the purpose of completing your shipment booking, Bangladesh Customs authorities as required by law, destination agents and consignees as necessary to complete delivery of your cargo. All third parties are required to handle your data in accordance with applicable law.
5. Cookies
Our website uses essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. By continuing to use our website you consent to the use of essential cookies only. You may disable cookies in your browser settings however this may affect website functionality.
6. Your Rights
Under applicable Bangladesh law you have the right to: request access to the personal data we hold about you, request correction of inaccurate data, request deletion of your data where we have no legal obligation to retain it, withdraw consent for any data processing based on consent. To exercise any of these rights contact us at info@transparentcargo.com.
7. Contact Us
For any privacy-related enquiries contact: Transparent Cargo Services Ltd., House #552 (4th Floor), Block C, Khilgaon, Dhaka-1219, Bangladesh. Email: info@transparentcargo.com. Phone: +880 1711 538238.